Realtime-Spy 7.2 - Remotely Monitor any PC from Anywhere!
Realtime-Spy Frequently Asked Questions
Here you will find common questions about Realtime-Spy.
Realtime-Spy's 10 Step Installation Guide
1. What versions
of Windows is Realtime-Spy compatible with?
2. I tried running my the Realtime-Spy application
I configured, but nothing happens.
3. I configured Realtime-Spy, now how do
I deploy the software remotely?
4. How long does Realtime-Spy take to download?
5. Will users know Realtime-Spy is installed
when they run it?
6. How do I view my logs?
7. Can others access my Realtime-Spy logs?
8. Is Realtime-Spy detected by any Anti-virus,
like Nortons or Mcafee?
9. Will Realtime-Spy work with ANY and
ALL Internet connections?
10. My Realtime-Spy webspace only contains
a "Parent Directory" listing - no logs - what is wrong?
11. How do I change my Realtime-Spy
password?
12. How do I remove a user from my
Realtime-Spy webspace?
13. Can I install Realtime-Spy with
a floppy disk?
14. The software is not accepting my
username/password?
15. My Logs do not seem to be updating anymore, how do I
fix this?
16. The Administrative commands do not work?
17. The attachment I am sending is being rejected - what do I do?
1. What versions of Windows is Realtime-Spy compatible with?
RTS is has been tested on, and is fully compatible with Windows 95/98/ME/NT/2000/XP/Vista/7/8/10.
It is recommended you have all the latest service packs and security updates
installed, however.
2. I tried running my the Realtime-Spy application I configured, but
nothing happens.
"Nothing" is happening because RTS operates in TOTAL STEALTH. Without
any visual queues, RTS has already installed itself and is monitoring all
activities. You will only receive a notification that the software installed
if you chose to enable the 'alert user on startup' option while configuring
Realtime-Spy.
3. I configured Realtime-Spy, now how do I deploy the software remotely?
You will need to distribute the Realtime-Spy module you created while running
the RTSConfig.exe application. This file you created is the file you will
send and run on other PC's. For detailed e-mail and network deployment steps
please refer to your product documentation that was installed with Realtime-Spy.
4. How long does Realtime-Spy
take to download over a Network or via Email?
Unlike other monitoring packages, Realtime-Spy is VERY small in size (93KB)
and will take only a few seconds via email(even on dialup) and only an instant
over cable/network connections to download.
5. Will users know Realtime-Spy is installed when they run it?
No - unless you chose the "alert user" option - users will not know
any software is being installed when they execute the Realtime-Spy module
you created.
6. How do I view my logs?
To view your activity logs for Realtime-Spy simply point your browser to http://www.realtime-spy.com/username
- where your username is replaced by the username you received after purchasing.
You will be prompted for your username and password - enter these as given
to you when you purchased RTS.
7. Can others access my Realtime-Spy logs?
Absolutely not! Every user has their own unique username and password that
only THEY know. You must specify your username and password to login and view
activity logs for your Realtime-Spy software.
8. Is Realtime-Spy detected by any Anti-virus, like Nortons or Mcafee?
No, RTS is 100% virus/trojan free and will not be detected by any virus scanners.
9. Will Realtime-Spy work with ANY and ALL Internet connections?
Absolutely. Unlike other remote monitoring products, Realtime-Spy does not
care if the monitored PC is behind a firewall or router, or if the PC is on
a network, cable, or dialup connection. You will be able to ALWAYS access
your logs via your webspace. No need for IP addresses, port numbers, or directly
connecting to the remote PC!
10. My Realtime-Spy webspace only contains a "Parent Directory"
listing - no logs - what is wrong?
Nothing is wrong - this just means you have not deployed Realtime-Spy on a
remote PC to monitor. Once you start monitoring a PC your logs and web interface
will appear in your webspace! Please wait 15-20minutes from when the file
is first executed for the first sets of logs to appear.
11. How do I change my Realtime-Spy password?
Simply use the form provided with your purchase to change your password. This
password change will effect remotely deployed Realtime-Spy modules - if you
change your password they will not longer update your webspace with logs until
you reconfigure their passwords.
12. How do I remove a User from my Realtime-Spy webspace?
Simply use the form provided with your purchase to remove an unneeded logged
user from your Realtime-Spy webspace.
13. Can I Install Realtime-Spy with a Floppy Disk?
Yes, just copy the Realtime-Spy file you configured to a floppy. Then copy
it from the floppy to the PC you want to install it on - then run the file.
14. The software is not accepting my username/password?
Make sure you are entering the username/password EXACTLY as given to you (the
password and username are case sensitive). If this still does not work make
sure you have no firewall blocking outgoing FTP traffic on port 21.
15. My Logs
do not seem to be updating anymore, how do I fix this?
First you should ensure that the software is still running on the remote PC.
Under Windows 2000/XP/NT it willl appear in the task manager (as the filename
you gave the module you created).
If it is not there, then re-run the logging module you created to restart
monitoring.
For Windows 9x/ME users it is advised you first run the stop-rts.exe file
on the remote PC (this file is in your :\program files\realtime-spy folder)
- once you run this, wait a minute or so - then re-execute the logging module
you created on the remote PC - this will restart the monitoring.
16. The Administrative
commands do not work?
To use the admin commands you must be on the same network as the remote PC
(if it is indeed on a network) - otherwise they will not work. Also make sure
the remote PC is online at the time, since the admin commands use a direct
connection to the remote PC.
17. The attachment I am sending is being rejected - what do I do?
Some email clients/servers reject executable (.exe) attachments. To circumvent this you can zip up the .exe you created using a zip program (such as Winzip) and then send it. You can also place the .exe into a document file (just drag the .exe icon into the document and save it) and send it this way.
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